Return Policy
We offer easy and hassle-free exchanges or returns for products. The same needs to be conveyed to our team within 7 working days of receiving the package. The product must be unused, in its original packaging, and in salable condition. If you think you have received the product in a bad condition or if the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return the package to the delivery person. Return is not applicable for bulk or corporate orders.
Our team takes the utmost care with respect to the quality of each product and tries to ensure that the item reaches you safely. However, we understand that sometimes fragile items are damaged during transit. In such cases, reach out to us within 7 working days from the date of delivery.
Phone: +91.7419200204 (10 AM – 6 PM)
Email: madhavfashionshop4@gmail.com
In case of any queries regarding the product you wish to order, feel free to reach to us and we would be happy to share real-time product photos and videos via Whats App / email / other channels. Our Whats App number is +91.7419200204.
Refund Policy
Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
MODE OF REFUND
For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.
We require product images and tags in the below mentioned cases:
Defective product received – Only product image required.
Wrong product received – Both product & Tag images required.
Wrong size received – Both product & Tag images required.
Unhappy with color, i.e. Faded/Blurred – Only product image required.
Product different from website/doesn’t look the same – Only product image required.
Incomplete order received – Only Tag image is required.
Your refund will be credited by us within 2 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques ).
Cancellations:
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. Simply email us at madhavfashionshop4@gmail.com or call us at +91.7419200204 in with your order number mentioned in the subject line. In case you would like to cancel the order after it is dispatched, you can simply refuse to accept the order and inform us of the same via email.